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Dunn Energy Cooperative

The exhibit will be at the museum, located at 1820 Wakanda St.NE, near the Lion's Club Game Park in Menomonie. 



Electric Cooperatives Earn Top Scores for Customer Satisfaction

(ARLINGTON, VA) — Consumer-members of not-for-profit electric cooperatives are more satisfied with their utility services than customers of investor-owned (IOU) or municipal utilities, according to the 2015 American Customer Satisfaction Index (ACSI). Touchstone Energy® cooperatives have consistently held the top ACSI ranking, receiving a score of 80 this year. IOUs and municipals scored 74 and 73 respectively.  

Across all 43 industries measured by the ACSI, electric co-ops have the 10th highest customer satisfaction score.

“Cooperatives work hard to put consumer-members first, and the success of the co-op approach is reflected in these scores,” said National Rural Electric Cooperative Association CEO Jo Ann Emerson. “Co-ops are member-owned, which makes them especially involved in their communities and dedicated to the satisfaction of their members.”

The ACSI establishes satisfaction benchmarks by surveying U.S. residents about their energy utilities, including residential experiences with reliability and restoration services.

Touchstone Energy® is a national alliance of 750 local, consumer-owned electric cooperatives providing high standards of service to members large and small.

The National Rural Electric Cooperative Association is the national service organization that represents the nation’s more than 900 private, not-for-profit, consumer-owned electric cooperatives, which provide service to 42 million people in 47 states.


From the Manager

By Jim Hathaway


Last year we surveyed our membership to determine how much interest there was in a community solar facility.   Almost 30% of our members expressed interest.

What is a community solar facility and why would we build one? 

Well a community solar facility is a large solar array built by an organization, like Dunn Energy, where the individual solar panels, or the electrical output of the panels, are owned by people, like our members. 

There are a number of reasons why we would build a community solar facility and sell the panels.  One big reason is that not every member can put solar panels where they live.  Some folks rent where they live.  Other folks live on heavily wooded lots or on the north side of a hill.  The sun has to shine on solar panels for them to produce electricity and trees and hills block the sun.

Then there is the issue of cost.  Building a 5 to 10 kW solar array on your property is going to cost $20 to $40,000.  Investing in a community solar facility can cost less than $1,500.

Ok so like I said, I was hoping to announce that solar panels for the co-op’s new community solar facility are now for sale.  Well the co-op still plans on building a community solar facility, we have just encountered a few delays.  The biggest issue is getting county approval to locate our solar facility.  We have plenty of land around our office building but the building is served by Xcel Energy so we can’t put it there.  We have a couple of sites selected.  It’s just a matter of getting zoning approval from the county.  We have been working on that and we think that final approval will come next month.  So look for our announcement soon. 

We are pretty excited about this and we think that our members will be too. 

Now even though the panels aren’t for sale yet, some of you may be wondering what the plan is and how much it will cost to buy a panel in our community solar facility.  Right now our plan is to build a 100 kilowatt facility.  That will cover about half an acre of land.  So it’s going to be pretty big.  We will be selling around 200 panels.  The cost hasn’t been determined yet, but it will probably be between $1,000 and $1,500 a panel.  For that, a member will get a credit on their electric bill every month for the next 20 years.  The credit will be based on the amount of electricity the solar array generates every month.

Like I said we are pretty excited about this and, hopefully, in a month or so we will have information on what a member needs to do if they want to buy a solar panel.